I’m experiencing this problem now, 2 years later. Was a solution ever reached?
Hi @user44157. Can you please share more details regarding what issue you’re experiencing? What is the model name of the Ring device you have? Are you on an iOS or Android phone, and what version of the Ring app is installed? I moved your comment from a thread that was several years old to a new post so we can work with only the current and relevant information to troubleshoot this.