‎Camera preview not available yet it still detected motion and it is on but can't see anything my other camera has a frozen image since last night

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user67527

Camera preview not available yet it still detected motion and it is on but can't see anything my other camera has a frozen image since last night

connectivity

troubleshooting

wireless-security-cameras

video-quality

Good day I'm From South Africa and using Ring cameras.my one camera says camera preview not available yet it still detected motion and it is on but can't see anything my other camera has a frozen image since last night

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21-11-2023 11:26:02

Responses (1)

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Caitlyn_Ring
Hi @user67527. These sorts of issues are usually related to the connection. Check the [RSSI](https://support.ring.com/hc/en-us/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength) for each Security Camera on the Device Health page. The RSSI is a measure of the signal strength that your device has. A weak or unstable signal will impact the video quality and the performance of your device.
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22-11-2023 05:45:48
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