I believe it has been deliberately disabled by ring to force you to use the very substandard web application

Hi neighbors. If your Camera preview tiles and Live View are not working correctly, try the following steps: - Verify your Ring app and phone are up to date with the latest updates available. - [Reboot your Ring device using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by powering it off for a few seconds and powering it back on. - Disable any active VPNs on your phone. - Verify that your Ring device has a [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus)

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