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Camera Playback
I have the following type Ring Camera.My question is why does the playback (on a recorded event) have to block the bottom 1/3rd of the screen?This is frustrating because we are giving a stray cat a warm, dry bed; food; and water. And by the time the Ring starts recording, the cat is usually behind that annoying, black strip where the Play, Rewind, Fast-Forward is located. It's on for the first 5 seconds of playback. It would be okay if that Playback "Strip" was transparent.Just putting that out there. Thanks in advance.
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10-01-2021 12:17:04
Responses (2)
- Y
HiI am having the issue and was asked by ring to reinstall the App instead of fixing the problem. During playback there is a Black line behind the progress bar that covers the bottom portion of the playback video. Again.. During playback. Also, once you touch the screen During playback the Black line does not go away.
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15-06-2021 19:51:15
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Tom_Ring
Hi @WhatIsYourName. Would you be able to provide a screenshot of what you are seeing? This will help the Community determine what might be happening. Additionally, you can [download](https://support.ring.com/hc/en-us/articles/115001834066-Sharing-and-Downloading-Your-Ring-Videos#:~:text=Log%20into%20your%20web%20account,automatically%20download%20to%20your%20computer.) these videos to view them on different media sources to see if that offers a solution. I hope this helps!
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11-01-2021 17:47:36
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