Camera off line

my camera stopped working and the wi-fi is fine. the lights are on all the time they dont go off. when i try to reboot by pressing the button on top of the camera i get no lights. it keeps on saying to check wifi but there is nothing wrong with the wi[fi. it worked for weeks now its dead. ive done everything the troubleshooting has asked and still nothing

Hi @rh12. Let’s start with, what specific model camera do you have? Is it connected to a 2.4 GHz or 5GHz network? In the Ring app, in the Device Health menu, what is the RSSI?