Camera notifications but app says nothing new

My Ring security cameras detect motion, notifications are received but the app says nothing new. There can be hours before the event is shown and sometimes it never is listed.

Hi @user63058. I would recommend trying the following steps for your concern:

  • Verify your Ring app is updated with the latest update available.

  • Reboot your router by powering it off for a few seconds and then powering it back on.

  • Force close the Ring app on your phone and reopen it.

  • Uninstall and reinstall the Ring app on your phone. Verify your phone is able to download the latest version of the Ring app before uninstalling, or else you will not be able to reinstall it.

If you have tried these steps and are still having the same concern, give our support team a call to further investigate this with you.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.