Camera not connecting

Since 14th jan my ring camera won’t connect. I have tried reset WiFi etc and it just doesn’t connect. I have spent roughly 2 hours each day. Have back problems now as going up and down the ladder has increased my back pain. I have always had issues with it. It worked for 2 days and then stopped working for a day or 2. Live camera hardly works. I feel it has been waste of my money. Even annual payment is waste as nothing is recorded. Customer support are not very supportive. This is suppose to make life easier and provide security. Yet I’m putting my safety at risk by climbing up and down that ladder to turn it off and on. There has been no logic behind it. What about those people who are disabled and are unable to climb ladders? How do they fix these issues. Can Ring customer support help and improve this. I am unable to climb that ladder again. How do I connect the camera again. It’s been 4 days it hasn’t worked. Who is liable if something bad happens and I have no evidence because ring is down? Who will pay for the damages because I am paying ring for a service that I am clearly not receiving.