Responses (1)

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  sgesualdi

  Once again no notification or recording of me driving right in front of the camera. Do ring specialists monitor these posts?

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  17-12-2019 10:26:57

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  C

  Chelsea_Ring

  Hi @sgesualdi. Pertaining to your concern about the Floodlight camera and motion detection with it, have you tried adjusting some of your motion settings for the camera? That would be done from the motion settings tab under your device's profile. Below I have referenced some help articles relating to your concern, if you could please review them and see if any of them help clear it up for you: [How Motion Detection Works on your Floodlight Cam](https://support.ring.com/hc/en-us/articles/115001628983-How-Motion-Detection-Works-on-your-Floodlight-Cam) [Proper Positioning for Your Floodlight Cam](https://support.ring.com/hc/en-us/articles/360000124983-Proper-Positioning-for-Your-Floodlight-Cam) [Using the Motion Sensitivity Slider on Your Floodlight Cam](https://support.ring.com/hc/en-us/articles/115002734606-Using-the-Motion-Sensitivity-Slider-on-Your-Floodlight-Cam) [Not Receiving Motion Alerts on My Floodlight Cam](https://support.ring.com/hc/en-us/articles/115002007926-Not-Receiving-Motion-Alerts-on-My-Floodlight-Cam) If you are still running into this, please reach out to our support team at 1-800-656-1916 for further troubleshooting and more individualized support!

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  25-12-2019 06:04:08

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  sgesualdi

  Thank you for responding. Yes I have adjusted the motion settings. I am familiar with the zone box you can adjust in the app. I’ll have to call the 800 number for help. Thanks again. S

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  25-12-2019 07:08:23

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  Jdearing

  This camera does not capture when I'm parked right in front of the driveway at all and it is pointed in that direction! I have checked and adjusted motion range settings. I tried calling the service number -- useless as the person just kept repeating what I said!

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  22-01-2020 10:02:22

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  sgesualdi

  Yeah, if I could warn people somehow I’d tell them not to waste their money. What good is the camera to see who’s there when you’re not when it’s unreliable. It’s funny you should respond now as I just pulled into my garage and no notification of motion and it isn’t on snooze. The light went off so it saw something move. Ridiculous.

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  22-01-2020 10:17:43

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  Eagle328

  These cams work best if the object crosses the field of view and not straight on or out. I slight angle should help for detection.

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  22-01-2020 10:31:07