Ring Security Cameras

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H
Camera no longer shows up in Account

Hello, my indoor cam suddenly no longer shows up in my account. When trying to set it up again, a message appears that it has been setup in another account, so I cannot go ahead. This is really upsetting. Why would the camera just vanish from my account (that has two-factor authorization, no hacking), and I even cannot bring it back in. Does anyone have a clue to what can be done here? Thanks,Heiko

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16-04-2020 10:10:04

Responses (2)

  • R

    Try calling. I am experiencing the same issue. Once I have the answer I will give results. Until then anyone else with the same issue would be very appreciated.

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    16-04-2020 11:23:49

    • H

      Support has helped me to resolve this issue. For some unknown reason, the camera has been transfered to some other (old) account, that no longer had been in use by me. So with this help, the camera is back up again.

      1

      17-04-2020 16:31:52

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