Camera is showing activating

Ring doorbell camera 1 is showing as activating when I try to go live. I can’t view the camera but it is giving me motion notifications.

Hi @AlexDPhoenix! With you receiving notifications, this is a good sign that your device is online and attempting to connect video. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth is disabled. I hope this helps! :slight_smile: