Camera is offline. Wi-Fi will not stay connected

I’m trying to setup my Ring Gen 1 and I cannot get the wi-fi to stay connected. If I press the orange button and reconnect everything it will work for 1 notification only. Meaning I’ll get 1 notification that I have motion at the front door, I’ll check it and then the Ring will be offline again immediately.

I don’t think it’s the wi-fi as the signal strength is strong. It works fine if somebody presses the doorbell button, but that isn’t much help of course.

Any advice?

Hi @dmajam. For this concern, it would be best to contact our support team directly. They will be able to look at your specific account and diagnose what might be causing this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.