Hi @user22968. Which model of Ring Doorbell or Security Camera do you have? You can find the model name on the original packaging or on the Device Health page. Additionally, what is the RSSI listed as for your Doorbell or Camera? There are various factors that can cause wifi interference outside of distance alone, and the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) will tell us the strength of the wifi connection that your Ring device is receiving.

Hi. RSSI is 57. Stick up cam 3rd gen Firmware is up to date. We have had our cameras for years and never had this problem. It’s just been in the last few months, and only this one. The most important one.

@user22968 Thank you for sharing that information. If you haven't done so recently, reboot your router and make sure the firmware on it is fully updated. When you reset the Stick Up Cam, make sure you are holding down the setup button for at least 20 seconds. Then take the Camera through a completely new setup in the Ring app using the steps under Set Up a Device. If it keeps falling offline, I'd recommend following up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.