Camera Event Notification images too small on mobilephone

A real step forward now that camera event images are now sent as part of the mobile notifications.

However, they are too small to be able to make out any detail & thus to make a useful assessment.

Especially when the mobilephone notifications are viewed in Portrait mode, which is the only option I have with my Samsung S8.

Ideally, if I click the image, I’d expect to see an enlarged view of it & expect it to auto-rotate so that the Ring Landscape camera images are display on the phone in Landscape mode.

However, currently I’m redirected to the Ring App, which is ok, but then the App immediately wants to playback last recorded or go to live video depending on how quickly I react to the received notification.

The issue is that it takes a long long time to load; which is worse when internet connection is poor. I also don’t want to review a video in the first instance. It is not conducive to a quick visual assessment.

Can I suggest that a full screen static view of the image be shown in the App, as the first thing displayed if a notification image is clicked. If a first assessment of the still image shows something of interest, I’d click the image & then get the associated video for more detailed review.

That would help speed up the process of assessing notifications. The current delays associated with loading the Ring App & then waiting for video to load & replay really detracts from the otherwise useful gains that come from images in notifications.


Hi @InvyRules. As we value our neighbors’ feedback, we’ve created a Feature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!