For a while now my camera shows purple and green highlights and is very blurry/distorted. It’s hardwired in and prior to this has always been super clear. I have reset the camera per others instructions with no luck. Any suggestions?
Hi @bailen06. Thank you for sharing this image. I recommend turning off power going to this Camera for 3 minutes, then restoring power. If this does not clear the video quality issue, you can reach out to our support team for the next best steps.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Was there ever a resolution to this?
I am having the same issue. Doesn’t seem to get triggered until sunset.
Called the support team for the same issue. Told them I have reset and power cycled the device few times. The support team was not helpful what so ever.