Ring Security Cameras
Camera didnt record
My floodlight came on when someone trespassed tonight. I did not get an alert - I just happened to be by the front door when i saw the light. I ended up calling the police but have no video , just a still as if someone appeared then disappeared.
I do have the Protect Plan. In my video feed, i have a still shot of the man in my driveway. The Ring did not record anything as it was supposed to.
What settings are wrong on my camera that someone can be in the frame that long and not trigger the device? I have a fairly long driveway. I know that cars driving down the street trigger it, but not a person?
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14-03-2024 05:18:58
Responses (1)
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Justin_Ring
Hi @user78956. Try the following steps to address your concern:
Adjust your Motion Zones to make sure they cover the area you need covered and increase your Motion Sensitivity.
Toggle on Smart Alerts or vice versa.
Reboot your Camera using the Ring app.
If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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15-03-2024 06:09:05
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