My camera did not flag a motion event. When I try to download the video of the missed motion, it goes very fast and will only let me download 10 seconds of video. How do I get this video?
Hi @MacElwee! If the motion event shows in your event history as a motion, it should certainly have a recording, as long as you were subscribed during the event. If you have a battery powered device, please ensure that you do not have an altered record length. Check out our help center article about recording length for more information.
Additionally, you can download videos from your Ring app, and via web browser by logging in at Ring.com. I hope this helps!