Ring Security Cameras

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J
Camera Blurry
hardwired-security-cameras
troubleshooting
Hi! My spotlight camera is blurry at night (attached). Any ideas? I have many and this is the only one doing that. ![image|690x436](upload://mCIeEhdGHgfYG0HPbuKsv3zFGQX.jpeg)

4387

0

3

08-11-2021 12:40:08

Responses (3)

C
Hi @justinwross. This could be due to the Spotlight Cam's connection or a physical obstruction on the camera lens. Try the steps below to see if any of them help improve the view. * Gently clean the Spotlight Cam's lens with a dry cloth to ensure there's no dirt or debris obstructing it. * If there has recently been any inclement weather such as heavy rain, inspect the Spotlight Cam thoroughly to ensure no water has worked its way into the device. * Check the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) on your Spotlight Cam to make sure it has a strong and stable connection to your wifi network. A weaker connection can impact the Live View's quality which may be causing this. I hope these tips help resolve this blurry view for you. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can troubleshoot with you more thoroughly. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

08-11-2021 08:19:08

B
@justinwross That is either some sort of glare or the lens is dirty/fogged up.

1

09-11-2021 02:04:40

G
I have the same problem, I 1st had it in the backyard, then I moved it closer to my wifi like we are talking a few feet away, I’ve cleaned the lens, did everything, but at night it’s absolutely horrible

1

26-11-2022 01:10:00

T
Hi @Glenn43. Can you post a screenshot of how your video looks on the device you are referring to? This will give us a better idea of how to assist you.

0

28-11-2022 11:12:53

U
I'm having the same issue. I tried everything I could based on your suggestions, ie. lens cleaning and resetting wifi to the camera. The camera view actually deteriorate over a period of 3 months getting worse everytime. I've owned 2 ring floodlights for about 4 years and this is the only one having clarity issues. The other one still very clear.

0

17-01-2023 12:28:30

C
Hi @user33503. If this concern persists and you have tried the troubleshooting steps in the marked solution, as well as ensured that your Camera is receiving a strong wifi signal, I'd recommend following up with our support team so they can take a closer look. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

17-01-2023 07:48:44

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