Camera blurred

I have a ring indoor camera and a wired ring doorbell. I have installed ring app on 2 android phones and in one (the most recent one) I cannot get any image from the cameras. I get a still image updated frequently but when I go live, I get nothing just a blurred image. I have also log on to the web service and I can see the live video clearly. So cameras are fine, but in one of the phones… I get nothing!

Any suggestion?

Try out the Rapid Ring app, designed for optimal access to live view, to see if this Camera will connect better on your mobile device. Please also ensure there is not a vpn enabled, and there are not android apps that conflict with the Ring app installed. I hope this helps! :slight_smile: