I’ve contacted support about this issue before, but one of my camera batteries is clearly not holding a charge properly. I have tried charging it fully via an outlet multiple times, and hooked it up to a solar charger, but it does not power the camera for more than a few hours.
Although you have already reached out to support, they are always happy to help further here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps!