cámara offline

I have a ring cámara in a house I have in Cancun, I monitored it from Chicago and I have someone in Cancun who recharges the batteries when they go low but one weekend the battery was not charged for few days and they completely die, when we recharge the batteries the cámara did not go online We try to reactivate by pressing the button on top of the cámara but that didn’t help...it looks like I have to reactivate the cámara but don’t I need to be there with my iPhone to reactivate it? Is it possible to reactivate remotely from Chicago?