Responses (4)

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cat0w

I have the same problem. I have had this camera for about four years now. I have to slam it shut and sometimes it still takes 3 or 4 tries to get it to stay shut.

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28-11-2019 01:04:01

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tucsonjhall

So there's no solution to this? Makes the unit feel pretty cheap.

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03-02-2020 03:16:11

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Dillybob

We've got a brand new camera and no matter how many time we've tried, we get the same error message about the battery door open.

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16-02-2020 22:23:21

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Richpalbert

I have the same problem. There is no debris, it just does not stay closed, wind or whatever. You unfortunately need to tape it closed. Not made very well.

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29-06-2020 21:59:07

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MikeI

I have the same problem. The battery door will not stay shut. It seems like a poor design and I hope there is a fix for it. It’s pretty frustrating when you are just trying to do a quick battery change.

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20-07-2020 06:02:39

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Hziad

I had the same problem and kept getting the message over and over again but when I read sometime it takes time to up date I left it alone for a few minutes and the system did update and the message did not come back.

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11-08-2020 17:29:20

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MikeI

Thanks Hziad. But my issue is the battery cover is very difficult to get it to latch. It keeps popping open

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12-08-2020 01:52:35

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abe73

It is poor design. Ring should redo the latching mechanism. I have same problem on all 5 spotlight cameras I have

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03-09-2020 13:28:15

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Garcia_Villamil
The only way is use one battery. The problem is the firware bug for the batteries slots. No simple reset solve the issue.Only try to use one battery.
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10-05-2022 02:24:56
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user16574
I’m a Chartered Mechanical Engineer and the main issue is a flimsy design of the plastic latch and catch. It’s simply a poor design and does not mechanical lock - not without a battle.Know several people with exact same problem. No amount of firmware updates / software updates etc will fix a MECHANICAL flimsy design.All affected units should be recalled in my opinion as their not fit for purpose.
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05-07-2022 18:55:43
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