Ring Video Doorbell
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Caller cant hear me
HelloVideo quality is good, I can hear everything happening on the street but the caller cant hear me. Its so annoying as I am missing deliveries as they cant hear the instructions I am giving telling themIts pointless having the thing if people cant hear you
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25-10-2020 17:27:42
Responses (1)
- T
My ring doorbell used to work well and now I can’t make callers hear me. I can hear them and the background noise but all they just hear white noise. My microphone permissions are all ticked and all other callers and mike apps work fine. I have reinstalled the ring app to 5.32.0 and updated my phone to IOS 14 and it still doesn’t work. It’s really annoying as I can see and hear them fine, but am missing deliveries as they can't hear me. Please send some help. Regards Tim Guthrie
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05-11-2020 16:13:46
THi @Tim50. In this case it may be best to reach out to our support team for guidance. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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06-11-2020 22:02:31
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Tom_Ring
Hi @Tim50. This Help Center article [here](https://support.ring.com/hc/en-us/articles/204379954-No-Audio-From-Your-Mobile-Device-to-Doorbell) has some great tips and tricks for getting your visitors to hear audio. This is often just going over a few settings. I hope this information helps!
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27-10-2020 19:36:25
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