Responses (9)

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db42babea5f0905eec788bf9d051f0
I have the same problem with my Pro 2 doorbell. There is no bypass button under the orange label on the v3 Power kit.
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17-02-2022 14:55:43
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DSMdude
I have a Pro 2 and use my existing mechanical chime so this suggestion may be of no use. Could you connect the v3 power kit as instructed and through the app, under Doorbell chime type, disable the in home doorbell and/or select the Digital Chime option under Doorbell type?
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18-02-2022 19:02:42
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Mattgen88

I'm also curious about this. My doorbell is saying it is not getting a full 16v, one suggestion for previous kit versions was bypass mode to get more voltage to the doorbell.

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20-02-2022 23:50:06

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user17933

Ssme here. Did you bypass?

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19-07-2022 15:21:59

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Caitlyn_Ring
Hi neighbors! I looked into this and can confirm that the Pro Power Kit v3, which comes with the Ring Video Doorbell Pro 2, does not have a bypass option on it. However, you can still bypass your internal chime kit by connecting your Doorbell Pro 2 directly to a compatible low-voltage transformer (16-24 VAC, 50 or 60Hz, 40VA max) or by using the Ring Plug-In Adapter (2nd Gen). You would need to twist the two wires together that are connected to the house chime terminals (front or back door and trans) to complete the circuit to your transformer. When bypassing the chime kit, you do not need to install the Pro Power Kit v3. In the Ring app, you will choose **I don't need it** when asked **Did you install the included Pro Power Kit?** during the setup process. As for the [plug-in-adapter](https://ring.com/products/video-doorbell-plugin-adapter-gen-2), set the adapter down near an outlet that is close to your door but do not plug it in yet. Run the cable to your Doorbell Pro 2 and use the included cable clips to secure it to your wall. Attach the wires to the terminals on the rear of your Doorbell Pro 2, then plug in the plug-in adapter. Your Ring Video Doorbell Pro 2 should light up. I hope you find this information helpful. If you have any concerns with wiring your Doorbell Pro 2 directly to a low-voltage transformer, we recommend contacting a qualified electrician for assistance. :)
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21-02-2022 23:14:48
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Jdm2140

For anyone who is curious—there is lots of information on the ring website stating that for earlier models if bypassing the chime you *must* connect a resistor in series. This does not appear to be the case with the Pro 2. I tested this setup with and without a resistor (the one ring itself sells), and with the resistor, according to device settings the voltage was ‘poor’ and the power output ‘level 3’. (without the resistor, the voltage was ‘good’ and the power output ‘level 1’, which you need for the advanced features to work. This was with Ring’s own transformer, and regular 18 gauge doorbell wire. The documentation on Ring’s site really needs to be updated.

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22-02-2022 05:11:20

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Caitlyn_Ring

@Dave76 Did you twist together the two wires from your internal chime kit that were connected to the house chime terminals? They would have originally been connected to the front or back door and trans terminals on the chime kit, but will need to be twisted together instead in order to complete the circuit. If this isn't done, it could cause insufficient power to your Doorbell Pro. If possible, please share a picture of the wiring. I can check it with my team to see if we can determine what would be causing a humming noise. Otherwise, you may need to consult a qualified electrician for more advanced wiring support.

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27-05-2022 21:13:05

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Dave76

@Caitlyn_Ring Yes, I did twist them together. The wiring for this isn't particularly complicated so I'm pretty confident that it was correct and that a qualified electrician wouldn't add much. I also did some voltage and continuity checks with my multimeter and all seemed good. I don't have pictures of the wiring at that particularly time as I pretty quickly shut it off and rewired back in the old chime. After hooking my old transformer and chime back up, I had to fully delete my doorbell from Ring and re-add it as a "new" device to get it working again. I might try again, deleting the Pro 2 first, then adding it back after hooking it back up direct wired to the Ring transformer.I have a separate topic that discusses my issues that's probably a better place for this that I will update with some more detail.https://community.ring.com/t/low-voltage-issue-that-is-fixed-by-resetting-device/96304/3

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29-05-2022 02:01:44

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Dave76

@Caitlyn_Ring Direct wiring as advised in this thread appears to have damaged my Pro 2 to the point that it no longer functions properly, even if I wire it back up to my original NuTone 16V/10VA transformer (which thankfully uses a thermal switch rather than thermal fuse) and chime -- which it worked fine with before (other than occasionally having issues due to claims of low voltage). It also destroyed a Ring transformer and a 16V/30VA transformer from a different brand, presumably by blowing their thermal fuses. In some cases, the Pro 2 will power cycle endlessly and, in some cases, I've been able to get it to connect, but it reports 6-8V, does not work reliably, and eventually reports 0V and disconnects (after it triggers the thermal switch or fuse in the transformer). My wiring is 100% correct. I've used my multimeter to check the voltage at each step prior to connecting the Ring and can confirm that I've never seen anything but 16-18V at the door with any transformer I've tried. I purchased the Ring plug-in adapter and get the same result where the Pro 2 connected and worked okay for maybe 30 minutes and then was dead and reporting "0V". This eliminates my doorbell transformer and wiring completely from the picture and clearly incidates the Pro 2 has an issue. Given that the Pro 2 is basically useless now, I have my original Pro hooked back up and it has been working great, again indicating that my wiring and transformer is fine.

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03-06-2022 00:28:40

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Tom_Ring

Hi @Dave76. Happy to chime in for Caitlyn here. I suggest reaching out to our support team to take a closer look into your Ring Pro 2. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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03-06-2022 17:22:53