Ring Video Doorbell
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Bye, bye, ...the day...the Ring Pro Died
I have had the Ring Pro for about 2.5 years. Aside from a few bugs it worked as exepcted.Yesterday it went dead. The app indicated no WiFi signal. Per the instructions, I removed the cover and pressed the side button. No response. No light. No sound. No nothing.So then I thought well maybe it isn't getting power. I checked the fuse in my house fuse panel. All was right.I then removed the mounting screws and pulled the doorbell from the wall. No physical damage and the lead wires were secure.I then loosened the lead screws and disconnected the lead wires. After disconnecting, the ends touched and sparked. The doorbell inside the house rang.The only conclusion I can draw from all of this is that the issue is in the doorbell. It worked without issue for years. Nothing has changed.Anyone else experience this? Any advice? It seems like it should last longer than a couple years.
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21-11-2019 03:24:25
Responses (18)
- Z
Follow-up: Tried the hard reset twice and did not change a thing. Called the Ring support number as suggested and after checking our account, they indicated there was a software problem that could not be fixed and that some pro models has had issue with. They will be sending a replacement under warranty. Our original purchase was July, 2017. Good luck.
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23-11-2019 17:34:27
CThanks for telling me about your experience since I also purchased my Ring in July os 2017. I called customer support and was helped with one of their associates and my Ring was indeed "dead". I also am being sent a replacement, which I am really surprised at since mine was also out of warranty. If not for your message here, I don't think I would have called support, especially since we'd already ordered a new one. Thank you.
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23-11-2019 19:55:25
N> @CarolynR wrote: > > Thanks for telling me about your experience since I also purchased my Ring in July os 2017. I called customer support and was helped with one of their associates and my Ring was indeed "dead". I also am being sent a replacement, which I am really surprised at since mine was also out of warranty. If not for your message here, I don't think I would have called support, especially since we'd already ordered a new one. Thank you.Now that shows Ring's commitment to customer service! ??A lesser company would have cited the warranty expiration and not helped with a replacement.
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23-11-2019 20:04:34
AFor what its worth ... +1, same situation. Not much to add, same date, same model.
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24-11-2019 02:38:14
- C
Same thing has happened with us this week. Tried all the power and reset options. Hard reset initially gave a blue glow at just the top of the button so we thought the battery would charge, but came back a couple hours later and got no response from it at all. I wonder if the batteries just give out at around 2 years. We love having the protection at the front of our home but sure don't like not having any recourse (other than buying a new one) when the Ring dies, such as just switching out just the battery.
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21-11-2019 13:28:48
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- M
Same thing just happened to me. I did all the same things you tried and I'm at a loss. I wish I knew how to fix it.
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21-11-2019 19:17:31
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LJust called, mine doing same thing, i was in warranty.would stop working and need reset , they were very nice and replaced it with out much trouble.I had pre done all the testing the past week. new transformer.. etc. check for voltage.and my wifi signal goes to the street, so i was all good there!i would like to buy ext warranty on replacment , as i think at least 5 years of working should be the lifespan.. ?? thoughts anyone?
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30-04-2020 14:57:15
- N
Has anyone whose RingPro died after a year manage to get a free replacement from Ring?If you have the $100/year plan, I think it may be covered?But what if you only have the $30/year plan?
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23-11-2019 16:35:47
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EIf you had the plus, you're covered as stated here on Ring's website. For extended warranty coverage to apply to your Ring device, the device must be within its original warranty period when you subscribe to Ring Protect Plus. Once the original warranty expires, the device will be covered under Ring Protect Plus until you discontinue your subscription. Non-Ring and other third-party devices are not eligible for the extended warranty. The basic plan you do not get an extended warranty.
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23-11-2019 16:55:08
- T
Have the same issue going right now, did you resolve it or get a new Ring doorbell?
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24-11-2019 18:56:50
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AMy existing unit never came back to life. I chatted with customer service and a replacement is on its way. Provided I return the dead one with the return label, there is no cost.
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24-11-2019 18:59:16
AI happen to have the packaging but there was no question about it or ask to include it. I envision a plain box with unit only in it, swap them, and send the defective one back.
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24-11-2019 20:53:45
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Zistaff57
Same thing happend to ours, almost in the exact same fashion as yours ...no need to add much. Still checking power, but okay at the transformer after checking tonight. Will be checking wires at the doorbell for power in the next day or so, but I think 'Ring' has kicked-the-bucket. No lights, no feed to the app ...dead as a doornail.Maybe/hopefully Ring support has some advice or suggestions.
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21-11-2019 06:27:29
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