Bye, bye, ...the day...the Ring Pro Died

Sorry to hear about this experience neighbors! It looks like you’ve all taken the proper steps to troubleshoot by checking wiring/ power and wifi connection. If you are receiving power, but the Pro is not connecting to wifi, I recommend holding the setup button for 20 seconds to reset it and then performing a new setup in the Ring app.

If your Doorbell pro is completely unresponsive after confirming there is power to it, please reach out to our support team, at 800-656-1918, as it may require more in-depth troubleshooting.

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Thanks for your suggestion, I tried the hard reset several times and there was no response. We just bought a new Ring to replace it since it was no longer under warranty. We’ll find out in another two years if that’s the lifespan of the internal battery.

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Has anyone whose RingPro died after a year manage to get a free replacement from Ring?

If you have the $100/year plan, I think it may be covered?

But what if you only have the $30/year plan?

If you had the plus, you’re covered as stated here on Ring’s website.
For extended warranty coverage to apply to your Ring device, the device must be within its original warranty period when you subscribe to Ring Protect Plus. Once the original warranty expires, the device will be covered under Ring Protect Plus until you discontinue your subscription. Non-Ring and other third-party devices are not eligible for the extended warranty.
The basic plan you do not get an extended warranty.

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Follow-up: Tried the hard reset twice and did not change a thing. Called the Ring support number as suggested and after checking our account, they indicated there was a software problem that could not be fixed and that some pro models has had issue with. They will be sending a replacement under warranty. Our original purchase was July, 2017. Good luck.

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@CarolynR wrote:

We’ll find out in another two years if that’s the lifespan of the internal battery.

Does the Ring Pro have an internal battery?

Since the faq says that the blue light indicates a battery charge, we assumed there was an internal battery, but we could be wrong.

Thanks for telling me about your experience since I also purchased my Ring in July os 2017. I called customer support and was helped with one of their associates and my Ring was indeed “dead”. I also am being sent a replacement, which I am really surprised at since mine was also out of warranty. If not for your message here, I don’t think I would have called support, especially since we’d already ordered a new one. Thank you.

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@CarolynR wrote:

Thanks for telling me about your experience since I also purchased my Ring in July os 2017. I called customer support and was helped with one of their associates and my Ring was indeed “dead”. I also am being sent a replacement, which I am really surprised at since mine was also out of warranty. If not for your message here, I don’t think I would have called support, especially since we’d already ordered a new one. Thank you.

Now that shows Ring’s commitment to customer service! ??

A lesser company would have cited the warranty expiration and not helped with a replacement.

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For what its worth … +1, same situation. Not much to add, same date, same model.

I really advise calling tech support. I didnt think i had any recourse other than to buy another Ring, but I was wrong. Ring support is great, even if out of warranty.

Chatting with Customer Service as I type this and they are sending a replacement (I’m well out of warranty, but 11/20 wasn’t a great day for some Ring Pros :slight_smile: ).

It certainly is odd how we all had failures the same week with the same model, installed at close to the same time, but I`m glad Ring came through?. I’ve gotten so used to have front door monitoring that I feel “expsed” without it ? I can’t wait till I receive my replacement!

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Have the same issue going right now, did you resolve it or get a new Ring doorbell?

My existing unit never came back to life. I chatted with customer service and a replacement is on its way.

Provided I return the dead one with the return label, there is no cost.

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Did you need to have the original packaging, I definitely don’t have that after 2 years? Going to call support today and see how it goes, thanks for the info!

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I happen to have the packaging but there was no question about it or ask to include it.

I envision a plain box with unit only in it, swap them, and send the defective one back.

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Thank you, called support, replacement on the way!

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I asked when I called and they said to send everything from the defective unit back, extra faceplates and all. I thought it would just be the broken Ring unit …

I guess this is indeed the day that the Ring Doorbell Pro died. Mine performed it’s last check at 10:47PM on 11/19/19 and that’s it. No more activitiy from it. Voltage is at 20v, and everything seems to be properly wired up. I disconnected it from the power and let it “rest” without power for like 20 minutes. When I connected it back, the white light went around clockwise making one revolution and then the top flashed blue about 60 times. After that it did nothing at all. I tried doing a hard reset, but it does absolutely nothing after the blue light finish flashing. I tried pressing the reset button while it was flashing blue and again nothing at all. If I disconnect it from the power, let it rest and connect it again, it will again show the white circle and flash blue about 60 times, but will do nothing else. Network doesn’t see it or anything.