Buzzing/Static on Live View and Videos

Hi,

I’ve had a ring door bell pro for a few months which is hard wired. All working fine, but recently over the last couple of weeks I’ve began to notice a buzzing/static sound when watching live view or videos that have been recorded.

I’ve tried resetting the door bell and turning the power off and on but issue still exists. I see other people have had a similar issue before but not seen any resolutions.

Any help would be appreciated.

Thanks

Hi @Tombo. Since you’ve already tried a reset and you’re still experiencing this static and buzzing sound, I’d suggest contacting our support team for further assistance on this matter. They can take a closer look and offer more advanced troubleshooting steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.