Not sure if anyone has any ideas to help me but all of a sudden my Ring Doorbell is unresponsive when pressed. There is no chime sound triggered on the doorbell itself or on the connecting chimes in the house. The blue light no longer appears when pressed also. The live feed and camera still operate normally though and in diagnostics the device has a clean bill of health! . My other ring devices all work fine too (floodlight camera etc). It’s strange as if the button plate / mechanism has become faulty . Has this happened to anyone else ?
Hi @user778. It seems like there could be a problem internally with the Doorbell. If you haven’t already, try resetting the Doorbell completely by holding down the setup button for at least 20 seconds. After the reset is done, set the Doorbell back up in the Ring App using the steps under Set Up a Device. Let me know if that works for you.