Bug: 'Tap Camera Preview for Live View' disables after every app update

Products Ring App
,
1

Each time there is an iOS update for the Ring app, the ‘Tap Camera Preview for Live View’ setting is changed to disabled, despite it being enabled prior to the update. This has been happening for months, and each time I go back into each of my cameras and enable the option, only to have it disabled again for each camera upon the next app update.

Is there a formal way to submit a bug report for this behavior or is this the best spot to do so? Currently on iOS 14.7.1 but this has been an issue throughout several iOS 14 updates.

IMG-9086
IMG-90861170×2532 177 KB

2

Thank you for sharing this experience with us, @ShiftLft! We always appreciate our neighbors feedback, and have shared this with our teams here. If this happens again, or if you have a before and after picture of this occurring, feel free to share it. This may also help any other neighbors who might have a similar question. Thanks again! :slight_smile:

Note: If you would like to troubleshoot more in-depth and real time with our support team, they will be happy to explore advanced solutions with you. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

1 Like
3

This is still happening - can this please get fixed?

4

This happens to me too and it’s pretty frustrating.

5

Same thing has been happening to me for quite a while. Incredibly annoying that this isn’t fixed!

6

Hi neighbors! I’d be happy to check with my team on this after gathering more information. Can you please share the following information:

  • Ring app version
  • Whether you’re on iOS or Android, and which OS version you have
  • The make and model of your smartphone or tablet

This information will help narrow down any common factors that could be related to what you’re experiencing.

1 Like
7

I have an iPhone 13. I’m on the most recent version of everything (iOS and Ring app). This has been an ongoing problem with the app for a very long time now.

1 Like
8

This is STILL not fixed!! So frustrating! This was reported over a year ago!

2 Likes
9

I concur! It’s Dec 2022 and STILL AN ISSUE. Absolutely annoying.

1 Like
10

Hi neighbors. In order for our teams to investigate this further, please give our support team a call at one of the numbers available here. Our support team can take a deeper look and see what the cause of this might be. If you are outside of the US, please visit here to see how to contact support.

1 Like
11

Thank you!! I did not realize what was causing all my cameras to constantly reset to disabled for tap camera for preview, but it makes sense it’s after an app update. It is incredible frustrating, especially since I have 14 cameras! I have to go into EVERY SINGLE one EVERY time there’s an update to change the setting back. Incredibly frustrating!!

12

Please fix this Ring, it is the most annoying part of the app. Stop changing my preferences! Every time there is an update, it’s so annoying having to go through 5 devices and reset a setting a want. Please fix this, no other settings change on update so why this one.

14

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.