Ring App
Bug: 'Tap Camera Preview for Live View' disables after every app update
Each time there is an iOS update for the Ring app, the 'Tap Camera Preview for Live View' setting is changed to disabled, despite it being enabled prior to the update. This has been happening for months, and each time I go back into each of my cameras and enable the option, only to have it disabled again for each camera upon the next app update. Is there a formal way to submit a bug report for this behavior or is this the best spot to do so? Currently on iOS 14.7.1 but this has been an issue throughout several iOS 14 updates. 
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05-08-2021 05:38:10
Responses (16)
- C
Same thing has been happening to me for quite a while. Incredibly annoying that this isn’t fixed!
•1
11-07-2022 02:48:33
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- C
Hi neighbors! I'd be happy to check with my team on this after gathering more information. Can you please share the following information: - Ring app version - Whether you're on iOS or Android, and which OS version you have - The make and model of your smartphone or tablet This information will help narrow down any common factors that could be related to what you're experiencing.
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11-07-2022 04:38:03
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CI have an iPhone 13. I'm on the most recent version of everything (iOS and Ring app). This has been an ongoing problem with the app for a very long time now.
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18-07-2022 06:38:45
- S
Every time Ring releases an iOS app update, the 'Tap Camera Preview for Live View' setting is disabled under 'Device Settings', 'Video Settings', for each camera on my dashboard. This then requires an extra tap on 'Tap to Go Live' on each camera when opening the camera view, instead of launching directly into Live View. I re-enable the Live View setting after each app update only to have it disabled again after the next update. It's been happening for at least 6 months, if not longer. It's quite annoying to have to re-enable this setting on all of my cameras after each app update.
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09-11-2022 06:27:07
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rcschalck
This is still happening - can this please get fixed?
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15-01-2022 05:03:08
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