Right. Up until today I was unsure if this was a bug but after figuring out how to work around the issue and how to reproduce it, I’m convinced it IS a bug.
Last month I installed the Ring Doorbell Pro from scratch and installed the Ring Skill in Alexa which would announce and automatically connect to the Echo Show to display when someone rang the bell. This has been working for an entire month without issues.
Last week I renamed the Echo Show to another name and since then it’s only been announcing by voice that someone is at the door. Not displaying automatically. Although it does let me ask to “see the front door” on demand.
I have since then attempted to correct this by:
Renaming the Echo Show to previous name
Unregistering the Ring Skill and re enabling
Factory resetting both the Ring Doorbell and Echo Show
Re linking all devices
No luck. I have spoken to both Ring and Amazon customer services who suggest it is an issue on the opposite side(i.e. Ring vs. Amazon) but no one has been able to tell me what’s wrong.
So instead I removed the Echo Show and Ring Camera from my Alexa account. Then used my wifes Amazon account to register Alexa and do a fresh new registration of the Echo Show(after factory reset) and installed the Ring skill for the first time against the account. This worked! The Echo Show now automatically displays upon doorbell press. I am not going to be renaming the Echo Show as this will break it again to be voice only.
I have a feeling, the name change got ‘cached’ somewhere and is conflicting with the amazon Alexa account and so only one side of the feature is working. i.e. voice announcement only. Upon renaming somethings not being wiped or reset correctly and being relinked in the Ring Skill.
Unfortunately neither Amazon or Ring are taking ownership of this issue but I think this is an issue with the Ring Skill because the Echo Show is functioning as it should. The skill becomes corrupted when renaming the Echo Show against an account and the only way to fix it is by creating a new Alexa account entirely and re enabling the skill.
Hope this helps to describe the issue, Ring mentioned to me that others have also reported this issue.