‎BUG in iOS App: Camera Previews on Dashboard No Longer Update Correctly when Launching App

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C

clayj

BUG in iOS App: Camera Previews on Dashboard No Longer Update Correctly when Launching App

troubleshooting

ios

So -- I have two Ring cameras (one is a doorbell camera and another is a stick-up camera). It used to be that when I'd launch the Ring app on my iPhone, BOTH of the camera previews on the dashboard screen would update with the current image. NOW, when I do this, only the first camera preview updates. The second camera does not change until I switch to another page (Neighbors, History, etc.) and then switch back. Can someone at Ring please look into reproducing this issue and getting it fixed in a future app release? Thanks.

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14-04-2021 05:03:52

Responses (11)

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trail-explorer
Yes. This is being reported in several boards including Security Cams. Ring, can we get this fixed? Also, I noted the timeline is not showing the most recent snapshot until way after an hour after the last one was taken (I have it set to 1 hour snapshots). So, for instance, if it is 9:30 am, I can see 3:00 am, on up every hour until 8 am but the 9 am one is missing until say 10:30 and then it shows up. So I know it is taking the snapshot, but a serious lag time in showing on the time line. Ring??
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25-04-2021 08:09:24
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MrPink
Same issue here. Seemed to happen after last update like others have said. Thanks for posting! Glad to know it’s not just me, but also hope a fix is available soon.
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26-04-2021 11:35:56
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Caitlyn_Ring
Hi neighbors! We have a similar thread about this topic that you can view [here](https://community.ring.com/t/snapshot-timeline-confusion/50297/10). I'd recommend reading through that thread, as another moderator has shared some information on it in his replies :)
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28-04-2021 10:45:26
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clayj
The bug appears to have been fixed in today's update to the iOS Ring app (version 5.39.0). I launched the app after updating and both previews updated correctly, as expected.
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03-05-2021 08:54:58
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bemak187
Yip it does indeed look to be fixed in the latest update.
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03-05-2021 10:52:18
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