Buffering Blue Circle Why !

Products Security Cams
#1

Hi all was just wondering why i always get the blue circle and buffering when the cams are trying to load on my iphone 7 plus, It is starting to get very annoying now after all the money we spent on two cameras and all you get is buffering why ?

And why does the camera colour go all weird and pixelated too i have taken a screen shot of it when it go’s all funny, I have even been in touch with Bt about my wi fi and they say it coming into my boundery ok at 50 megs, So why wont the cams load on my iphone 7+ and the app drains the hell out of the battery it can go from 100% down to 5% in a hours that fault need adressing i think for folk using it on the phone !

Ive read a few of the article’s on here but no answers

#2

Hi @Wez ! Happy to help look into this for you. Have you tried testing by just using cell data vs wifi? In regards to the picture, how far away is the device from your router? Also, looks like you have a brick home (beautiful!), have you tested your wifi speeds (particularly the upload speed) next to where that device is located? I’m also curious as to the RSSI number in your app. I highly suggest doing that and we can determine the next best steps. Thank you!