Broken wireless spotlight camera

Products Security Cams
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#1

My one of my spotlight cameras (going to my backyard) will not work. It just tells me the device is offline. I have charged the batteries and swapped the batteries from other devices and it still will not work in the app. However, if I get a linked event of motion in my carport the spot light feature will still turn on as if it is recording video.

Any thoughts?

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#2

Its likely offline because it isn’t getting a strong WiFi signal.
Place a WiFi access point as close to it as possible, just to test, to see if that gets it to connect.
Also you can try resetting the camera ( How to completely reset your Ring Security Camera – Ring Help).

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