Ring Video Doorbell
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G
Broken Ring Doorbell 1st generation
Hi, Unfortunately my Ring doorbell has broken again - this one being a replacement for the first that broke with the same issue. The issue is that the light is stuck on solid blue and no matter what I try with holding down the orange button it will not go into setup mode. Is there any advice to try please? or is it another broken doorbell, sure hate waste ? Kind regards, Gavin
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02-12-2020 06:46:16
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Caitlyn_Ring
Hi @Gavins. Would you mind contacting our support team for this? Since this was a replacement device and it's still not working properly, it would be best for you to reach out to our support team about this so they can investigate. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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02-12-2020 23:01:27
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