Broken camera

Stick up battery camera that I bought in June has quit working properly , it says the battery is low and some features won’t work, battery is not dead , I have 3 batteries and a doorbell camera , they’re all charged and doorbell camera shows full battery for all 3

Hi @Kalenknight. I would suggest resetting your Stick Up Cam and reconnecting it to your wifi. You can reset it by pressing and holding the setup button for 20 seconds, then releasing. Once that is complete, reconnect it to wifi. This should allow your battery to reflect the correct percentage. I hope this helps.

Already tried that , uninstalled multiple times and nothing helps

Hi @Kalenknight. If the suggested steps didn’t provide a solution, try reaching out to our support team to look into this with you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.