Bricked ring pro

For whatever reason, my ring doorbell pro stopped connecting to our WiFi. I tried everything, hard reset, powering on/off router, taking doorbell off hardwires and re-installing. I deleted the doorbell from the app, and I’m trying to install again from scratch. I believe it is bricked based on internet searches. The doorbell has power, it rings the mechanical bell when pushed, but the doorbell will not go into install mode. It doesn’t matter what I do, the light stays solid white. Has anyone fixed this problem, or do I need ring to send me a new one. Please help