Brand new security camera registered to another person

Brand new out of a taped box, which was opened by a member of staff in front of me to check contents from Bunnings in Busselton WA . QR code tells me its registered to another person

Hi @user31337. This shouldn’t be happening. I suggest either returning this item or contacting our support team to review your options. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Same happened to me from perth suburbs store, take it back. Otherwise youll be waiting 3-4 weeks for a reactivation from ring support