Brand new ring doorbell says it’s owned by someone else

Products Video Doorbells
#1

Hi… I’ve brought a ring door bell 2 a year ago… only recently installed it as we had to renovate the house. Upon installing it says it’s owned by someone else… but I brought it brand new! Any help is greatly appreciated thank you

#2

@Tricia1 Where did you buy it from?

#3

I brought it from tobysdeals…

#4

@Tricia1 My guess is that it was a returned item which they then re sold. Likely still registered to someone else and not deleted from their account. Best thing to do is contact Ring customer service by phone. They might be able to assist in getting the ownership changed.

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#5

Thank you so much for your help

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