Brand new Ring doorbell...Battery dead in less than 3 weeks

This is a copy of the email I just sent to Ring:

I just installed my brand new Ring doorbell within the last 2-3 weeks. I wired it with the 2nwires that fed my old manual chime doorbell. The weather here in Southeast Michigan has been extremely balmy during that time. We have had very few hours of below 30 degree temperatures.

I just received an email from Ring saying that the Ring battery was near or completely dead. The doorbell now only rings outside…not on my phone or in my house.

I had fully charged the battery prior to installation per instructions. Even if it was not wired…the battery should last much much more than 3 weeks!!! But it is wired!!!

I am recharging said battery as I compose this message.

Do I have a defective battery or unit?

Jim O

Did you ever get this figured out? This is my second ring doorbell 2 to do the same thing, but my batteries are charged but on the app it said battery is dead and it’s off line. My batteries work in my son’s doorbell.

Never got a response from RING…and you were the first to respond to my post. I recharged the battery and reinstalled it yesterday. Curious to see if the battery drains quickly again.

Same issue. Installed brand new doorbell 15 days ago, fully charged and hardwired. Granted we have had only a few days with the temp above 40. It seems to discharge twice as fast as it recharges, even with the temps in the 60’s.

I removed the doorbell today and fully charged indoors. Battery went from 100% to 91% in the 3 minutes it took me to reinstall it.

I love the idea and concept, but I can’t get the motion zones to work properly with my front door location and if I’m going to have to bring it inside to charge every two weeks it will not be reinstalled.

Our ring is 2 months old the batteries says dead. So I charged it and it still says dead and offline. I ordered two new batteries and it says the same thing. How do I fix this?

Hi @TINAPRIOR! After inserting the newly charged battery please give the app some time to report the new battery level. If it does not update on it’s own try ringing the Doorbell or causing a motion event. For the best life span between charges, please ensure to charge the battery to 100% each time. I hope this helps! :slight_smile: