I’ve been struggling with this today and tonight after my installation of the RD3. At first, I thought it was the same issue as many of you have experienced, where the existing home door chime would not activate and ring, and some of you were able to address the issue by accessing the Device Settings/In Home Chime Settings/Advanced Settings, and setting the Chime Type to Digital 1 or 2 (the behavior I’m about to describe is IDENTICAL regardless of Digital 1 or 2 setting).
I have a Style Selection Model SS-7581-03, which I’ve verified is on the Digital Chime compatibility list. While struggling with this, I verified the proper functionality of the chime set, by touching both wires simultaneously to close the circuit, and the chimes dutifully sounded, so there should not be any issue with the home chime/doorbell wiring/infrastructure.
What I have discovered is quite interesting: When I press the RD3 button ONCE, the Ring tone (NOT my home chime) sounds as normal, but nothing from the chime. Of course when you press the button, the button border spins in a blue color. Here’s the interesting part: If I press the button AGAIN (While the border is spinning blue), the CHIME SOUNDS! If I press it again (again, WHILE the blue is still spinning) the chime will sound again! About 30 seconds-ish later, the blue button border stops spinning and returns to the standard solid white ring. Once this happens, If I press it once, the standard Ring tone sounds, but again, no chime. I must repeat the above sequences to get my chimes to sound. To reiterate, the above behavior exhibits itself whether I’ve selected Digital Type 1 or 2 in the In Home Chime Settings.
I’ve checked the Device Health settings, and my device shows hard wired (not battery) so I believe my electrical connections are properly secured.
I’m DYING to know what would cause the above behavior! Any ideas?? I hope there’s a Ring moderator/expert who sees this!!