Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
F
Brand new doorbell pro with blue ring of death
hardwired-video-doorbell
installation
cs-support
I installed new doorbell pro about e hrs ago. Everything went smooth including checking transformer and installing pro power kit. I downloaded app and went through installation process and everything went well. Right after setup, live feed showed an image then camera went offline. Its been offline eversince with flashing blue light on top half. Tried resetting but goes back to flashing blue on top half. Support says charging so wait for 8 hrs but charging what takes 8 hrs?
403 •
0 •
0 •
03-05-2023 12:00:27
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Fmly. It's possible the Doorbell Pro is not receiving sufficient power. I'd suggest checking through our [Hardwiring Checklist](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520) for the Doorbell Pro to ensure it is receiving sufficient power to operate. If this concern persists, the next step would be to follow up with our support team for further assistance. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Make sure to let support know you have reached out before, as your question may need to be escalated for more in-depth troubleshooting.
0
03-05-2023 09:11:03
•