Brand new doorbell pro with blue ring of death

I installed new doorbell pro about e hrs ago. Everything went smooth including checking transformer and installing pro power kit. I downloaded app and went through installation process and everything went well. Right after setup, live feed showed an image then camera went offline. Its been offline eversince with flashing blue light on top half. Tried resetting but goes back to flashing blue on top half. Support says charging so wait for 8 hrs but charging what takes 8 hrs?

Hi @Fmly. It’s possible the Doorbell Pro is not receiving sufficient power. I’d suggest checking through our Hardwiring Checklist for the Doorbell Pro to ensure it is receiving sufficient power to operate. If this concern persists, the next step would be to follow up with our support team for further assistance. You can give our support team a call at one of the numbers available here. Make sure to let support know you have reached out before, as your question may need to be escalated for more in-depth troubleshooting.