Brand new base station not working

I have a brand new base station. The blue light is solid after plugging in but the Wi-Fi and lightning bolt up top will not light up. Is this defective? I tried resetting it. I unplugged it for 5 minutes and reset it after plugging in and nothing happens. Frustrating for sure!

I called customer support. The base station is defective. They have ordered a new one for me.

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Hi @user9894. I’m glad to hear that our support team was able to diagnose the concern and find a solution! If you run into any issues with your replacement, definitely follow up with support so they can make sure you’re able to get your Ring Alarm system up and running smoothly. :slight_smile: