Bought a new house with a ring and need to take over device

I bought a house that has a ring. When I tried to set it up is said that it’s registered to another user. Is it possible to transfer that without trying to get in touch with the previous owner?

I am wondering same thing as we have the same issue.

We are just fellow users without access to your accounts.
You’ll need to contact support ( Contact Us – Ring Help).
Be aware wait times are long.

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Hi Neighbors! This Help Center article here has more information about this process.