Blurry Video

Hi All,

I recently install the Video Doorbell 4 but seem to be having really bad blury pre-roll and live doesn’t seem to be completely clear.
The RSSI is always below -40 which I’ve read is good, not sure how to fix this.
I’m not sure how to upload a photo to show this, don’t see an option.

Please can someone advise how I can get this resolved.

Thanks in advance :relaxed:

Not being sarcastic out did you peel the clear plastic film away that is often found on new lenses? Windex can also do the trick. Ultimately, if you did not purchase a 4K or HD camera, like any security system the footage will never be that good

Hi and thanks for the reply.
Yeah I removed all film from the camera.
Pre-roll is really blurry then it clears up, so I know nothing is on the lens

Hi @Pali. Good call on making sure the protective film is removed. Would you be able to share a video example of this blurry footage so we can take a better look? When attaching this video, you will need first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. :slight_smile:

Hi Caitlyn,

Thank you for your reply.
Please see link below

As you can see, the video quality isn’t very good, the RSSI is at -36 when I checked today.

Thanks in advance for any support you can give



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@Pali I’m not able to see the video you shared. Could you try sharing the link one more time, and ensuring it’s a clickable link?

Everytime I paste it the same thing happens, I’ve uploaded it to YouTube, so I hope this works


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@Pali Thank you for sharing the YouTube link, that works perfectly! I checked with my team on this and the quality looks to be normal. With the Pre-Roll feature, it’s made possible by a small series of low-powered cameras. When the Pre-Roll feature is enabled, these low-powered cameras record up to four seconds of video in a rolling buffer on the camera’s local memory. This is why it may look different than the regular footage after the Pre-Roll, and you can read more about the differences in the quality in our Help Center Article here as well. I hope this helps answer any questions you may have. :slight_smile: