Ring Video Doorbell
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K
Blurry ring pro 2
hardwired-video-doorbell
troubleshooting
video-quality
Hi my my pro 2 is just over a year old and I’ve noticed the quality of the picture getting worse and worse, it’s no longer a sharp crisp picture, I’ve tried resetting it, turned it off for a few days to see if it helped …. Nothing worked Checked the rssi got -54 which should be ok Any ideas ? 
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11-09-2023 06:55:06
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Caitlyn_Ring
Hi @Kb87. If you haven't already, I'd also suggest gently cleaning the lens of the Doorbell Pro with a clean microfiber cloth to see if that helps reduce the blurriness at all. We also have various troubleshooting steps for video quality concerns [here](https://support.ring.com/hc/en-us/articles/205348254-Troubleshooting-Poor-Video-Quality-) that may help in this situation. If nothing seems to resolve the issue, you can get in touch with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) to troubleshoot further. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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12-09-2023 11:56:45
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