Hi @user66398. For your concern, try the following steps: - [Reboot your Ring device using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by powering it off for a few seconds and powering it back on. - Verify that your Doorbell has a [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds, and then [reconnect it to your wifi.](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi) If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)