Blurred Video


I installed a new doorbell wired but the video is blurred.

It isn’t a wifi problem

Any advice?

Phil from France sorry for my English

Hi @user30246. Could you please share a screenshot showing what this blurred video looks like? If it has recently rained or stormed, I’d also recommend wiping down the Doorbell lens with a dry microfiber cloth to ensure there is no condensation causing the video to appear blurred.

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Hiya, ive just solved this problem with my ring doorbell. We’ve had horrific rain over a few day’s, blasting the bell, which resulted in rain getting into it and blurry vision.
I brought it in and used tissue to wipe off the excess.
I then wrapped the Ring door bell in a pillow case and left it on the radiator for a few hours.
This cleared all excess water and condensation from the unit and my lens is ince again crystal clear :grin:.
From now on i will repeat this if i have a problem. Easy peasy!! :blush:.

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Hi @user31936, thank you for sharing this tip that worked for you! If you run into any problems with water inside your Ring Doorbell that causes damage, definitely reach out to our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile: