Blue ring does not show when charging on 2nd gen

When charging my 2nd gen model the blue ring does not build up and the health screen shows as being connected to solar when it isn’t?

Hi @user64323. I’d first suggest performing a reboot using the reboot option on the bottom of the Device Health screen. If the reboot doesn’t resolve this issue, you can perform a full reset by holding down the setup button on the Doorbell for at least 20 seconds. After the reset is complete, try setting your Doorbell back up using the steps under Set Up a Device.

This should correct any display issues regarding the power status, but if it doesn’t, give our support team a call at one of the numbers available here for additional assistance. If you are outside of the US, please visit here to see how to contact support.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.