Blocked setup attempt warning

I received this alert message 5 times yesterday: " We’ve recently blocked an attempt to set up your Ring device named “Front Door” which is currently linked to your Ring account. If you didn’t give your device to someone, no further action is needed."

No one in our household has attempted to set up the device during this time. However, we have had several interruptions to our internet service. Is it normal to receive a warning like this after an internet service interruption? Should I be concerned about attempting hacking by a third-party? Is there some other explanation?

Thank you.

Hi @DavidAKnopf. When you receive that email, it is because someone has tried to setup the device using an email different than that of the Owner of the Ring account. This includes a Shared User trying to reconnect the device to wifi. If this isn’t the case, I suggest reaching out to our support team to investigate what might be happening.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Hi team,
Unfortunately I have just received a similar email 7 days ago and today received a reminder email from “no-reply@mail.ring.com” — the gist, it say it “paused an attempt to set up my Video Doorbell”.

But the thing that concerns me is that it also says if I did not contest or take action, my device will be “automatically unlinked from my account” — is that for real? I’m the owner and have purchased this device new from a reputable retailer, and in fact successfully registered and using my Ring Doorbell (2nd gen) for some weeks already. I don’t agree that the device will be automatically unlinked when another tries setup my device without authorisation.

Please do advise if that email was legit.

Cheers!
Andy

Hi @andyring. If you are the owner of the Doorbell and have not gone through the setup of it using a different account, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.