Ring Video Doorbell
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D
Blocked setup attempt warning
cs-support
alarm-alerts
I received this alert message 5 times yesterday: " We’ve recently blocked an attempt to set up your Ring device named **“Front Door”** which is currently linked to your Ring account. If you didn’t give your device to someone, no further action is needed."
No one in our household has attempted to set up the device during this time. However, we have had several interruptions to our internet service. Is it normal to receive a warning like this after an internet service interruption? Should I be concerned about attempting hacking by a third-party? Is there some other explanation?
Thank you.
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05-07-2021 01:48:13
Responses (2)
A
Hi team,
Unfortunately I have just received a similar email 7 days ago and today received a reminder email from "no-reply@mail.ring.com" — the gist, it say it "paused an attempt to set up my Video Doorbell".
But the thing that concerns me is that it also says if I did not contest or take action, my device will be "automatically unlinked from my account" — is that for real? I'm the owner and have purchased this device new from a reputable retailer, and in fact successfully registered and using my Ring Doorbell (2nd gen) for some weeks already. I don't agree that the device will be automatically unlinked when another tries setup my device without authorisation.
Please do advise if that email was legit.
Cheers!
Andy
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12-01-2023 01:56:09
J
Hi @andyring. If you are the owner of the Doorbell and have not gone through the setup of it using a different account, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-01-2023 05:28:22
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Tom_Ring
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07-07-2021 07:45:35
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