Blocked / blacklisted ip address

Nothing but issues with ring.com my system use to work flawlessly! This past year though I’m getting the dreaded “not acceptable” webpage.
When I ping ring.com from my own IP address I get this IP: Pinging ring.com [52.46.143.13]
When I connect to a VPN and pretend to be somewhere else I get this IP: Pinging ring.com [52.46.130.93] and…
Everything works fine, my products and the website and my account.

Has anyone found a solution to this? I can not change my IP!

Did you clear out your browser’s cache or try a different browser?

@iDJMic Do you happen to be a comcast customer? I’m seeing the same behavior and it persists on any device and/or browser combination that originates from my home IP on Comcast. I had to configure a proxy in order to access the forum in order to post this.

Does the same on any of the many devices in the home including, phones and tablets. Got transferred 3 times on the phone with customer support currently have a ticket open see what happens.

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No comcast devices in the house.

Hi @iDJMic. Great call reaching out to our support team. Looking forward to hearing what our support team comes up with!