Blinking Blue at top of Ring circle

My Ring is a stand alone doorbell. No chime, ProPack installed, 30VA transformer (I'm a licenced Master electricain in multiple states). Unit will flash blue at the top of the circle for about 20 flashes, and dark for about 10-20 seconds, then flash again in the same sequence. 30 second hard reset tried several times (no effect / no change). Unit has been charged for over a week so it's not battery charging. Tech support had ZERO knowledege or recommendations. I'm starting to think I should have read reviews, and gone a different direction. Glad my home security system is NOT a Ring system!! Anyone have thoughts besides using a hammer, and going out and buying something that works??